CUSTOMER CARE
Returns and Refunds
This page explains GadgetGO's returns process and does not limit your statutory consumer rights.
Changed your mind on an online order
For most online purchases, you can tell GadgetGO that you want to cancel within 14 days after receiving the item. You then normally have a further 14 days to return it. Email gadgetgo1@icloud.com with your order reference before returning anything.
Return address
Returns should be sent to GadgetGO, 64 Victoria Avenue, Wellington, Telford, TF1 1NP, United Kingdom, unless GadgetGO provides a different return method for your order.
Return postage
For a change-of-mind return, you are responsible for the direct cost of returning the goods unless GadgetGO agrees otherwise. If an item is faulty, not as described or otherwise does not meet your statutory rights, contact GadgetGO before returning it so an appropriate return method can be arranged. Reasonable return costs for qualifying faulty or misdescribed goods will be covered by GadgetGO.
Faulty or not as described
If an item is faulty, not as described or does not do what it should, contact GadgetGO promptly with your order reference and details of the problem. Sale and clearance items have the same statutory rights as other goods.
Refund timing and condition
Where a cancellation right applies, GadgetGO will normally refund you within 14 days after receiving the returned goods, or after you provide evidence that the goods have been sent back where applicable. The basic outbound delivery charge, if paid, is refunded up to the cost of the least expensive standard delivery option offered. A deduction may be made if handling goes beyond what would reasonably be allowed in a shop and reduces the value of the item.
Seller details
GadgetGO is the trading name of Uzman Khan, a sole trader, trading from 64 Victoria Avenue, Wellington, Telford, TF1 1NP, United Kingdom. GadgetGO sells to customers in the United Kingdom only.